Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

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Member List - G

The Benchmarking Network Member List - G

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

G&P Logistics Corporation
G&W Electric Co
General Authority For Investment and Free Zones
Gambia Public Utilities Regulatory Authority
Gandum Mas
Gap Inc.
Gapbuster Worldwide
Garden Ridge
Gary Underwood Insurance Agency
Gateway Funding
Gateway Regional Medical Center
Gauteng Shared Service Center
GB Biosciences
GE
Geller & Company
Gemco Inc.
Gemco National Industrial Security
Gemplus
Genentech
General Dynamics
General Motors
General Parts, Inc.
Genesis Energy
Genzyme Corporation
Geocel Corporation
Geodynamics
Georgia Backyard, Inc.
Georgia Power Company
Georgia Systems Operations
Georgia Transmission Corporation
Georgia-Pacific Corp.
Gerber Products Company
Giant Cemet
GIE AXA
Gila River Gaming Enterprises, Inc
Gilat
Gilbarco-Veeder Root
Gillette
Gist Ltd
GKN Sinter Metals, NAO
GlaxoSmithKline
Global Crossing
Global Resource Strategies
Global Support
Global Technology Systems Consortium
Global Village Telecom
GlobalPOPs
Globo TV
GM
GM Logistics
GMAC Mortgage Corp.
GNLD
GNP
Go Daddy Software
Gold Fields Shared Service
Golden Hour Data Systems
Golden Valley Memorial Hospital
Good Samaritan Health System
Good Samaritan Hospital
Goodman Fielder
Goodrich Corporation
Goodwill Industries International
Goodyear
GOST
GOW
GP America, Inc
GPLC
GPRMC
Gradient Corp.
Grafco Industries
Graham Hospital
Graham Packaging
Grainger
Grampian Foods Siam
Grand River Hospital
Grand Victoria Casino
Grange Insurance
Great American Insurance Company
Great Lakes Chemical Corporation
Greater Toronto Airports Authority
Green Packet Bhd
Green Wing
Groov-Pin Corp.
Grupo BAL
GSMLI
GTBuilding
GTECH Corp.
Guam Water Works Authority
Guardian Electric Mfg. Co.
Guardian Medical Transport
Guidant
Guideline Risk Management Services Ltd
Gulf View Publications
Gulfstream Aerospace
Gundersen Lutheran

Member List - F

The Benchmarking Network Member List - F

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Fairmont Supply Company
Fairview Hospital
Family Crest Real Estate
Family Health Centers
FARBA
Farmers Insurance Company of Flemington
Farrell's Electronics
Fast Vision Internet Solutions
Faurecia Interior Systems
Fayette County Memorial Hospital
Fayetteville Public Utilities
FCI
Federal Express
Federal Home Loan Bank of San Francisco
Federal Prison Industries, Inc.
Federal Reserve Bank of Richmond
Ferris Baker Watts
FGMK
Fidelity Investments
Fieldstone Mortgage Company
Fifth Third Bank
Figtree Smash Repairs
Filtronic
Finberg Capital Management
Finland Trade Center
Fire Mountain Gems
Firestone Building Products
Firmenich, Inc.
First American Payment Systems
First Choice Resources
First Data Corporation
First Data Merchant Services
First Energy Corporation
First Financial Bank
First Franklin Financial
First Merit Bank
First National Bank of South Africa
First Technology
First Tennessee Bank
Firstaff Health Care Services Inc.
FirstBank Data Corporation
Fiscal Services Limited
Fischer & Company
Fischer Imaging Corporation
Fisher Clinical Services Inc.
Fiskars Brands, Inc.
Flexi-Mat Corporation
Flexible Communication Company (Flexicom)
Flextronics International
Flinders Medical Centre
Flint Energy Services
Flip Productions Ltd
Florida Power & Light
Florida Rock Industries, Inc.
Flowers Hospital
Flowserve
Fluor, Inc.
Foley's Department Stores
Fonterra
Foot Levelers, Inc.
Football Academy Belgrade
Foote Heath Systems
Footwear Distributors & Retailers of America
Ford Motor Company
Forefront Engineered Solutions
Forehtought Financial Services
Foreign Affairs Canada
Forethought Financial Services
Foreword Financial
Fort Knox National Company
Fort Wayne Radiology
Fortegra
Fortis
Forward Dynamics
Foster Plastics Industries
Foundation for Revenue Enhancement
Foundation Surgery Affiliates
Four Seas Co Ltd
Fox World Travel
Foxconn
Foxwoods Resort & Casino
FPL - Florida Power and Light
FPT
Fresenius
Friedrich Air Conditioning
Frist Allied
Frontier
Fry Reglet Corp.
FTS Business Services
Fujitsu Computer Systems
Fulton Industries
FVG International

Member List - E

The Benchmarking Network Member List - E

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

E-Novation
E-Wise Knowledge Library
E4E Tech Support
EADS Defense & Security Systems Limited
Earth Tech Canada
Earthlink, Inc.
East Sussex County Council
Easter Seals
EastLink
EasyLink Services
Eatel
Eaton Corporation
eBay Inc.
EBCI
EBSCO Publishing
Echostar
Eclipsys Corporation
ECOBANK-BENIN
Ecoboard Industries
Ecolab, Inc.
Econoler International Inc.
Economic Opportunity Board
Ecotune Ltd.
eCredit.com
Eddins-Walcher Company
EDF
Edgewood Retirement Community
Edison Electric Institute
Editora Globo
Educ-Link Marketing
Educational Testing Service
Edwards Lifesciences
EEC Energetics
EFDA-CSU
EFFCU
EFG Eurobank
EFK
EGAS
EGC
Eglobalex
Ehi-Passiko Training Company Pte Ltd
Eimskip
Eisai Inc.
Ekpac China Limited
Elderplan
Electolux Construction Products
Electrical and Mechanical Services Trading Fund
Electricity Authority of Cyprus
Electrolux Home Products
Element Six
Eli Lilly
Elision Ltd
Elmhurst Memorial Healthcare
Elusys
Embratel
EMC Corporation
EmCare, Inc
EMCO Enterprises, Inc.
Emerio Globesoft Pte Ltd
Emerson Process Mgt
EMI Music
Empire Blue Cross
Employers Association of West Michigan
EMU University
Enamics Inc.
Encad, Inc.
Encore Credit
ENDESA
Endries International, Inc
Enelven
Energex
Energy East
Energy Insights
Enersis
ENMAX Corporation
ENSR International
Entergy Corporation
eNucleus
Environmental Agency of Slovenia
Enwin Utilities
EPB
EPCOR Utilities, Inc.
EPI-USE
Epic
Eprovion
Epson
Equant
Equinox Project Resources Inc.
Equitable Resources Inc.
Equity One
Ergo
Ergon Energy Corporation
Eric De Bruyckere
Erickson Retirement Communities
Ericsson
Erlanger Health System
Escalator Handrail Company
ESI Canada
Eskom
ESL Federal Credit Union
ESP
Essex Manufacturing
eStore Services, Inc.
Ethical Pharmaceutical
Ethicon Endo-Surgery, Inc.
Ethyl Corporation
ETMGgroup
ETS
Eugene Water & Electric Board
Euro Tech Services
Eurobank S.A.
Euroclear S.A.
Eurocontrol Experimental Center
Eurocopter
Euromedica
Euromoney
EV3 Inc.
Evertec Inc.
Evogear.com
Evoltas Solutions Ltd.
EWP US Liaison
EXAchem SCM Pte. Ltd.
Exactmobile
Excellus BC/BS
Exelon
Exempla Healthcare
ExL Pharma
Exostar
Experian
Export Development Canada
Express Technologies
ExxonMobil

Member List - D

The Benchmarking Network Member List - D

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

D&R Manufacturing Ltd.
Dacosta Mannings Inc
Daewoo Motor
Daily Bread Food Bank
Daily Press
Dairyland Power Cooperative
DAIS
Dal-Tile
Dalkia Brasil SA
Dana Corporation
Danbury Health Systems
Danshir
Darden Restaurants
DAS Legal Expenses
Dassault Systems
Datacard Group
Dataguide
DataLabs International
Datatrac Information Services, Inc
Day & Zimmermann NPS, Inc.
DBS Bank
DC WASA
DCA
De Diego & Asoc
De Jonge M&A
De Persgroep
De Winter International Limited
Dearborn Publishing
Debis Fleet Management
DECA Inc.
Decoma
Dedic
Defiance Metal Products
Definity Health
Delafield Corp
Delft Ingenious Design
Delinea
Dell Inc.
Delphi
Delta Air Lines, Inc
Deluxe Corporation
Dendreon
Denovo
Denso Sales CA Inc.
Dept. of Municipal & Provincial Affairs, Government of Newfoundland & Labrador
Design Engineering
Detroit Diesel Reman North
Deutsche Bank
Development II, inc.
Devereux Foundation
DeZyn
DFS, Inc.
DFW Technology
DHBNZ
DHL Express
Diageo
Diagnostic Products Corporation
Diamond Products
Diario La Prensa
Didimalang Mining Services
Digene Corporation
DiGi Telecommunications
Digital Dog
Digitas
Dinkum Technology Pte Ltd
Direct Energy/Centrica
DIRECTV
Discovery
Disneyland
Dispenser Services of the Carolinas
District of Columbia Water and Sewer Authority
Diversified Information Technologies
DiversityInc
Dividend Capital
DKSH
DMR Counsulting
DMS Electronics Ltd
DNT Int.
Dobson Cellular Systerms, Inc.
Documentos y Digitales de El Salvador
Dodsal Pte Ltd
Dofasco Inc
Dominion Resources
Donald Danforth Plant Science Center
Dorsett Health Care Facility
Douglas T. Jacobson State Veterans Home
DPWN
DQE (Duquesne Light)
Draexlmaier
DRB-HICOM
Dream Works Co., Ltd.
Drexel University
DRS Sustainment Systems Inc.
DSC Logistics
DSC Window Fashions
DSM Services USA, Inc.
DST Output
DSTA
Delta
DTE Energy
Du Fresne Manufacturing
Dual Temp, Inc.
Dubai Institute for Human Resource Development
Dubai Municipality
Dublin Airport Authority
Dublin City Council
Dublin City University
Duke Energy
Dupont
Duro Bag
DWP
Dynamic Office Solutions
Dynegy

Member List - Z

The Benchmarking Network Member List - Z

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Zero Variance
ZF Lemforder Corp.
Zingaro & Company
ZivaGuide
Zocabella World Linksg
Zomax Contact Centre Services
Zorch Software
Zurich Insurance

Member List - C

The Benchmarking Network Member List - C

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

C-FER Technologies
C&P Inc.
Cabot Corporation
Cadbury Adams
Cadbury Schweppes
CAEtech
CAI
CalAmp Corp
Caldwell Holdings
Caldwell Mfg Co
California Acrylic Industries, Inc.
California State Automobile Association
California Water Service
Calpine
CalPro Research
Caltrans
Cambridge Health Alliance
CAMC
Cameco Corporation
Cameron Valves
Campbell Chiropractic
Canada Border Services Agency
Canada Bread
Canada Life
Canada Post Corporation
Canadian ANimal Health Institute
Canadian Consulate General
Canadian Forces Housing
Canadian Intellectual Property Office
Canadian Pacific Railway
Canadian Tire Financial Services
Canon ITS
Canyon Ranch
Cape Administrative Academy
Cape Peninsula University of Technology
Capital International
Capital One
Capral Aluminium Limited
Car Care Products, Inc.
Cara Capital Corporation
Carbones del Cerrejon
Cardinia Shire council
Career Education Association
Cargill
Caribbean Hotel Association
Caring Communities of Pennsylvania, Inc.
Caritas Good Samaritan Medical Center
Carleton University
Carlton Chemicals
CarMax, Inc.
Carmel Olefins
Carmin Industries
Carpenter Technology
Carraway Methodist Medical C enter
Carrier
Carter BloodCare
Carthage Capital Group
CARTI, Inc
Casa de las Amigas
Casio Inc.
Castle & Cooke, Inc.
Catalyst Learning
Caterpillar, Inc
Cavit ABI Rehabilitation
CB Richard Ellis
CBFSAI
CBI Research, Inc.
CBM of America
CBS
CCA Advertising
CCD
CCHMC
CCI
CCIC
CCSD
CDO-Foodsphere Inc.
CDPHP
CDW
CEB
CECED
Celadon Trucking Services, Inc.
Celera Diagnostics
Celestica
Celestica de Monterrey
Celestica Inc
Cemex
Cendant
Censys
Center Partners
CenterBeam
Centers for Disease Control and Prevention
Centex Construction
Central Bank of Trinidad and Tobago
Central Baptist Hospital
Central DuPage Hospital
Central Maine Power Co.
Central Northern Adelaide Health Service
Central Transport International, Inc.
CentrSource.com
Century 21
Century Mold Co.
Cephalon
Ceridian
Cerner
Certified Merchant Services, LLC
Cessna Aircraft Company
CFC
CGI
Chaingkham Hospital
Champions for Christ Centre
Charles Schwab
CHARLOTTE PIPE & FOUNDRY
Charter Communications
Charter plc
Checkpoint
CHEP
Cherry Corp
Chestnut Hill HealthCare
CHG Companies, Inc.
Chicago Board of Trade
Chicago Building Components
Chicago Federal Home Loan Bank
Chicago Police Department
Chick-fil-A
Chico's
Child Care Association of Brevard County, Inc.
Children's Healthcare of Atlanta
Children's Medical Center Dallas
ChildServe, Inc.
China Banking Corporation
Chinatrust Bank
Ching Yi Technology Pte Ltd
CHNP
Choice Hotels International
Christian Resource Pty Ltd
Christus Health
CHS Inc.
Chubb Security
Chugach Electric Ass'n. Inc.
Chumnaj Oversea Trade
CIBA
CIBC
CIBC Mellon
CIC Middle East
CIEMEX-USA
CIM DE LA BAIE
Cinergy Corp.
Cingular Wireless
Cintas Corporation
CIP
Cipha
Cisco Systems
Citgo Petroleum
Citibank NA Cards
Citizens Bank
Citizens Communications
Citizens Gas & Coke Utility
CITPO
Citrus Memorial Hospital
City and County of Denver
City of Albany
City Of Calgary
City of Cape Town
City of Charlotte, North Carolina
City of Dallas
City of Detroit
City of Edmonton
City of Fresno
City of Gadsden
City of Glendale Water & Power
City of Goodyear
City Of Henderson
City of Houston
City of Johannesburg
City of Key West
City of Lakewood
City of Lawton
City of Lebanon
City of Lethbridge
City of Mesa
City of Minneapolis
City of Oklahoma City
City of Philadelphia
City Of Phoenix
City of Plano
City of Richland
City of Roanoke
City of San Jose
City of Springfield
City of Sun Prairie
City of Tallahassee
City of Vancouver
City of Vero Beach
City of Winter Haven
Civil Aviation Authority of Singapore`
CJ Telenix
Clack Cat Communications
Claims Servicing of America
Clarcor, Inc.
Clariant
Clarity AG
Clarke American
Clarke Inc
Classic Components
Clausells Clinical Lab
Claviers Martin
Clemmer Steelcraft Technologies Inc.
Cleveland Psychosocial Agency
Cleveland Publc Power
CLICO
Cliffstar Corporation
CLP Power HK Ltd.
CLS
CM Smith Agency, Inc.
CML Innovative Technologies
CMS Energy Corp
CNA ART
CNH Capital
CNL Hotels & Resorts, Inc.
Co-Nexus
Cobbs, Allen & Hall
Cocolife
CoCT
Codexis
Codner & Co
COE Manufacturing Co
Coesfx,Inc
Coherent Inc.
Colgate Palmolive
Colliers Turley Martin Tucker
Collins & Aikman
Colonial Life & Accident
Colony Management Services
Colorado Springs Utilities
Columbus Consolidated Government
Columbus Metropolitan Library
Columbus Water Works
Comcast
ComEd
Comerica Bank
Comextra
Comgas
Command Management Services
Commercial international Bank
Common Sense Solutions
Commonwealth of Pennsylvania
CommScope Inc.
Compania Minera Antamina S.A.
Compass Bank
CompBenefits
Competisys Corporation
Compli Caribe, LLP
Compucom
CompUSA
Computer Associates
Computer Sciences Corporation
Compuware Corporation
Comtech Systems, Inc.
Comune di Cagliari
Con-Way
Concentra Financial
Conducive Technology
ConEd
ConnectEdu
Connexus Energy
ConocoPhillips
Consac Industries
Consep
Consolidated Smart Systems
Consolidted Health Services
Constellation Brands
Constellation Energy
Contax
Contrack International Inc.,
ConvaTec
Convergys
Conversant Inc
Cook Childrens Medical Center
Cooper Cameron Valves
Cooperative Finance Corp.
Coopervision
Coors Brewers Ltd
Copes
Copperweld Canada
Coral International Hotels & Resorts
Core3, Inc.
Coronet Foods, Inc.
CorpGov.Net
Corpora
Corporativo Grupo Boro
Corsair Conveyor Corporation
Cosma International
Cosmote
Countrywide Financial Corp
County of Monroe
County of Riverside
County of San Bernardino
County of San Mateo
Couran Cove Island Resort
Covansys
Covenant Health
Cox Communications
CP Americas
CPF
CPI
CPL LTC
CPPNA
CPS
CQ Inc.
Crane Aerospace & Electronics
Crawley Borough Council
Cray Australia
Creative Labs Europe
Cricket Communications
Crittenton Hospital Medical Center
CRM Facilities Management
CrossChem Limited
Crossnet
Crowe Chizek
CRP Inc.
CRS
Crunch Fitness International
Crystal Financial
Crystal Geyser Water Company
CSAA
CSE
CFSBLD
CSIR
CSIRO
CSS Assurance
CSS Industries
CTI4
CTQ Processes AB
CTS Communications Components
Cubellis Associates
Cubist Pharmaceuticals Inc
CUIPI
Culligan
Cummins Inc.
Custom Computer Specialists, Inc.
Cutter Aviation
Cuyuna Regional Medical Center
CVS
CVS Sistema srl
CWI
CWS
Cyberspace Solutions
Cymer, Inc.
Cytec Engineered Materials

Member List - B

The Benchmarking Network Member List - B

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

B Digital
B.T. A/S
B&G
B&M Latin America
B21
BAA
BAE SYSTEMS
Baker Fresh Foods Phils., Inc.
Baker Furniture
Baker Hughes Inc.
BAL
Balfour Beatty Rail Track Systems Ltd
BALLARD MATERIAL PRODUCTS
Bally Total Fitness
Baltimore Aircoil Company
Baltimore Medical System
Baltimore Sun
Banco de Venezuela - Grupo Santander
Banco del caribe
Banco General
Banco Itau
BANCO POPULAR
Bancorex
Bank of America
Bank of Asheville
Bank of China
Bank of Montreal
Bank of Nova Scotia
Bank of Scotland
Bank of Boston
Bankers Insurance Group, Inc.
Bankers Life and Casualty Company
Bank Financial
bankserv limited
banksys
Banorte
Baptist Healthcare System
Baptist Medical Center
Barclaycard International
Barclays bank
Bard Brachytherapy, Inc.
BARLOWORLD LOGISTICS
Barnes Engineering Company
Barton Malow
Basell Polyolefins
Basin Electric Power Coop
BasWare
Bata Limited International
BATB
Batofar
Battelle
Baxter Healthcare
Bay Alarm Company
Bay Pines VAMC
Bayantel, Inc.
Bayer
BBD&C
BBVA Compass
BC Hydro
BCBSRI
BCBST
BD (Becton Dickinson)
BDT
Beal Portfolio Management
Beaumont Enterprise
Beckman Coutler
Behr Industries Corporation
Belgacom
belgrade stock exchange
Belkin Corporation
Bell Canada
Bell Equipment
Bell Hellicopter Textron
Bell Mobility (Entergy)
Belleli Saudi Heavy Industries
BellSouth Corporation
bematech s/a
Benchmark Electronics
Benefit Planners
Benjamin Moore
Berlitz Canada Inc.
bernard c harris publishing com
Best Buy
Best Nawin & Mark Co.,Ltd.
Best Software, Inc.
BestPractices International S.A.
Bethany Press International
Bethesda Living Centers
Beyond Capital
BGE - Constellation Energy Group
Bharti Airtel Limited
BHARTI CELLULAR LIMITED
BHP Billiton
Bhrigus, Inc.
Bhutan Development Finance Corportaion Limited
Big Island Drafting
Big Ray's
Bio-Rad
Biogen Idec
BioMarin Pharmaceutical Inc.
Biosite Inc
BIPORIS
Bird Technologies
Bison Building Materials
Biztech International
Black Hills Corporation
Black Mountain
Black & Decker
Blackmon Accounting
Blood Centers of America
Blue Cross & Blue Shield of RI
Blue Cross and Blue Shield of SC
Blue Cross Blue Shield of Florida
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of North Dakota
Blue Cross of California
Blue Shield of California
Bluebonnet Electric Cooperative, Inc.
BlueScope Steel Ltd
BM inc
BMC HealthNet Plan
BMC Software
bme global
BMI-T
BMS
BMV
BMW
BMW South Africa
BNA
BNHCI
BNP Paribas
BNR
BOC Gases Ltd
Bocconi University
Bodene
Boehringer-Ingelheim
Boeing Integrated Defense Systems
BofA Securities
BOI
Bombardier Inc.
BOMI Institute
Bonneville Power Administration
Bookspan
BorgWarner
BOS Automotive Products, Inc.
Bosch
Bosh
Boston Financial Data Services
Boston Medical Center
Botsa Feela
Botsford Healthcare Continuum
Boulay
Bowater Canadian Forest Products Inc.
BP
Brake Bros Limited
Brambles LLP
Brandywine Realty Trust
BrasilWay
Braskem
BRD
Bridger
Brink's Home Security, Inc.
Bristol West
Bristol-Myers Squibb
Britannia Finance Ltd
British Airways
British American Tobacco
British Columbia Liquor Distribution Branch
Britsec International
BRK
Broadspire
Broadview Security, Inc.
Brooks Ballard Mortgage
Brookville Star
Brown & Haley
Bruce Power
Brunei Shell Petroleum
BSC
BSH Home Appliances
BSW
BT
BU OB/GYN Foundation Inc
Buffini and Company
Builtcare
Burlington Safety Laboratory of California, Inc
Burnham Real Estate
Bushnell Performance Optics
Butcher Engineering
Butterfield Bank
Buyer Advertising
BWXT Pantex

Member List - #

The Benchmarking Network Member List - #

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

1st National Bank of Arizona
21st Century Insurance Company
3M
3VR Security Inc.
4DataLink
7-Eleven Inc.
84 Components

Member List - Y

The Benchmarking Network Member List - Y

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Yahoo!
Yallourn Energy
Yazaki North America
Yellow Page Comapny
YKK Universal Fasteners Inc.
YMCA of Greater Kansas City
YMCA of Metropolitan Denver
Yodhagama Enterprises
Yokogawa Information Systems Corporation
Youth Alternatives
Youville Hospital
Yum! Brands

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