Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network

The Benchmarking Network Announces Study-

Environmental Compliance and Management Systems

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Environmental Compliance and Management Systems. Now is the time to become a sponsor and get involved in setting the focus and direction of the study. The study will use an in-depth benchmarking survey to gather processes, practices, technologies used, and measures data so that the top performing companies can be identified. As a sponsor you will participate in on-site site visits to those companies exhibiting \"best practice\" performance level.  The site visits have an all-encompassing process review that covers the whole process as well as key areas identified as outstanding practices.

The study would review Environmental Compliance and Management Systems including research into:

        • Business value;
        • Environmental Management Systems (EMS); and
        • Other Environmental Compliance and Management Systems issues.

To receive detailed information on the content and focus of the study and how you can become a sponsor, contact the us or via phone at 281-440-5044 or online at http://benchmarkingnetwork.com/inforequest.

About The Benchmarking Network

The Benchmarking Network, Inc. (TBN) is an organization of experienced Benchmarking specialists solely dedicated to using Benchmarking to develop value-based performance improvement opportunities for corporations worldwide. We utilize proven processes and systems to streamline our efforts to achieve high impact results on a timely basis. We utilize our network of over 140,000 domestic and international contacts to provide the basis for successful global Benchmarking solutions.