Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - Y

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Yahoo!
Yallourn Energy
Yazaki North America
Yellow Page Comapny
YKK Universal Fasteners Inc.
YMCA of Greater Kansas City
YMCA of Metropolitan Denver
Yodhagama Enterprises
Yokogawa Information Systems Corporation
Youth Alternatives
Youville Hospital
Yum! Brands