Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - Q

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Q-Kon
Q5 Systems Limited
QAD. Inc
Qatar Petrochemical Company
Qatar Petroleum
QBE Insurance (Australia)
QLogic
QNX Software Systems
Qualitive
Quality Scotland
Quantum Communications
Queensland Health
Queensland Treasury
Quest Diagnostics
Quest International de Mexico S.A. de C.V.
Quick Start, State of Georgia
QuickLogic
Quintec
Quintiles
QVC
Qwest Communications