Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - P

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Pacific Gas and Electric Company
Pacific Theatres
Pacificorp (MidAmerican Energy Company) Energy Company
PBM Graphics
PCF, Inc.
Pearl River Resort
Peninsula Insurance Company
Penn State Milton S Hershey Medical Center,
Peopleclick, Inc.
Peoplesoft Inc.
Pepco Holdings, Inc.
Per-Se Technologies, Inc.
Peremba Construction
Performance Fibers
Perot Systems
Perrigo Company
PESystems, Inc.
Pet Food Express
Petrol Holding AD
Petroleoum and Gas Corporation of South Africa
Pfizer Inc
PhDx Systems, Inc
Phemba Security Services
Philadelphia Gas Works
Philip Morris Singapore
Photronics Inc
Physicains Plus Insurance Corporation
Physicians Mutual Insuranc Company
Physicians Mutual Insurance
Piedmont Natural Gas
Pilot Insurance Company
Pilot Travel Centers
Pine Acres Home
Pinnacle West (Arizona Public Service Company)
Pioneer Aerospace Corp.
Pioneer Circuits
Pioneer Hi-Bred, Intl, Inc.
Pioneer Insurance and Surety Corp.
Pitney Bowes
Pittwater Council
Pivot Capital Partners (Pty) Ltd
Plantronics Inc
Platinum Equity
Platinum Mining Corporation of India Plc
Plattsmouth Journal
PNS Communications
Pocono Healthcare Management
Point to Point Communications
Polk County Utilities
PolyVision Corp
Port Authority of NY & NJ
Porter Novelli
PowerNet Global
Powertel Communications
Pratt & Whitney
Pratte Building Systems
Praxair Distribution, Inc
Preciosa International - Figurines Division
Premera Blue Cross
Premier Autoworkers, Inc.
Premier Farnell
Premier Technologies Pty Ltd
Premiere Medical Resources
Presbyterian Healthcare Services
Preste & Comapny
Prestwick circuits ltd
Previsora Insurance
Pride International
Primark Belgium
Primary Intelligence, Inc.
Principal Financial Group
Procter & Gamble
ProcureStaff, Ltd.
Product Development Corperation
Professiona Transit Management of Racine, Inc.
Progress Energy
Progressive Impressions International
Progressive Moulded Products Ltd
Project Management & Construction Co.
ProMedica Health Care System
Promega Corp
ProSys Innovative Packaging Equipment
Province of British Columbia BC Timber Sales
Provincial Administration- Government Motor Transport
Proworks Inc.
Prudential Financial
Prudential New Jersey Properties
Public Broadcasting Service
Public Entity Risk Institute
Public Livery Insurance Services Inc
Public Service Company of New Mexico
Public Service Company of Oklahoma
Public Works and Government Services Canada
Puerto Rico Departament of Education
Puerto Rico Tourism Company
Puget Sound Energy
Pulte Homes
PUMH of Maryland
Purdue Pharma