Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - O

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

Oakwood Worldwide
ODI Retail Water - Rand Water
Offenhauser & Co.
Office of Planning and Budget, State of Louisiana
OFI Institutional Asset Management
OHIM (European Community agency)
Ohio Casualty Insurance Company
Ohio Department of Transportation
Ohio Gratings, inc.
Ohio Masonic Home
Ohio Savings Company
Ohio Valley Bank
Oklahoma Department of Labor
Oklahoma State Department of Health
Old Mutual Kenya
Olds College
OLG (Ontario Lottery)
Olmeca, S.A.
Olympus Singapore Pte Ltd
Oman Insurance Company
Omni National Bank
Omniglow Corporation
ON Semiconductor
On Site E-Discovery
One Oak
OneBeacon Insurance
Oneida Ltd.
Onstar
Ontario March of Dimes
Ontario Power Generation Inc.
openDemocracy
Openwave
Opet Petroleum
Opsware
Optioncare Indy
Optura (formerly WebFlow, Inc.)
Oracle Corporation
Orange County Clerk of Courts
Orange Solutions
Orascom Telecom
Orbi metal construction
Orbital Sciences
Oregon Department of Transportation
Origin energy
Orlando Sentinel Communications
Ortho-Clinical Diagnostics (J&J)
OrthoBiotech, Johnson & Johnson
Osborne Coinage
Oscient Pharmaceuticals
OSF Home Care
Owens & Minor, Inc.
Owens Direct
Owensboro Municipal Utilities
Oxford Management
Ozburn-Hessey Logistics