Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - J

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

J B Hunt Transport
J.D. Irving, Limited
J.H. Bennett & Co., Inc.
J.M. Huber Corporation
J.R. Simplot Company
J&J
Jack in the Box, Inc.
Jackson Memorial Foundation
Jackson National Life Insurance Company
Jacksonville Airport Authority
Jacobi Medical Center
Jaguar
JAL International
Jamaica National Building Society
James Avery
James Creelman
Jasco International
Jasper Engines & Transmissions
JD Williams
Jefferson County Public Schools
Jefferson Memorial Hospital
Jefferson Surgery Center
Jefferson Xray Group, P.C.
Jem America
Jenkins Brick Company
Jeppesen
Jet Propulsion Laboratory
JetBlue Airways
Jim Beam Brands Company
Jim's Dodge Country
JLG Industries, Inc.
JM Family Enterprises
John Crane UK
John Hancock Financial Services, Inc.
John Harland
Johnson & Johnson
Johnson Controls, Inc.
Joslin Diabetic Center
Jostens Inc
JR Ltd.
JSA Healthcare/AmeriDrug
JT Schlager
Jumeirah Beach Hotel
Jump Trading
Juniper Financial
Juniper Networks Inc