Benchmarking: Electric Utility Customer Service

Electric Utility Customer Service Benchmarking Association

The Electric Utility Customer Service Benchmarking Association™ is an association of utility companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Electric Utility Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

The Benchmarking Network Member List - I

IMPORTANT: Please do not contact The Benchmarking Network for any member names, as we are unable to divulge this confidential information.

II Stanley Co., Inc.
Iceland Telecom
ICG Commerce
ICI Paint of North America
ICon Northern Rubber Ltd.
ICT Communications Ltd
Idaho Transportation Department
Ideal Industries
IFS World Operations AB
IKON Office Solutions
IMP Pumps
Impax Pharmaceuticals
Imperial Oil Limited
Import Tire
IMT Technologies
Independence Blue Cross
Indiana Printing & Publishing
INFOHEALTH Management Corp.
Information Builders Inc
Informed Financial USA, Inc
Infotronic International Ltd.
ING Clarion
ING Direct
Ingram Micro
Inland Hospital
InnoPlas Corp
Innovative Edge Pte Ltd
Insurance Corporation of British Columbia
Integrated Communication Technology Co.,Ltd
Integrated Customer Services (ICS)
Intel Corporation
IntellSol Technologies
InterContinental Hotels Grp
Intergraph Corporation
International Association of Public Transport (UITP)
International Automotive Research Centre
International Paper
International Rectifier
International Road Dynamics, Inc.
International Trade Administration, Dept of Commerce
International Trading Services, Inc.
International Truck & Engine corp.
Intertruck Distributors (North) Ltd
Intex Partners
Invacare Corporation
Invensys Operations Management
Inverclyde Council
Invitrogen Corporation
Ion Automotive
Iowa Department of Administrative Services - Human Resources
IP Unity
IR Security and Safety
IRS (Taxpayer Advocate Service)
Islands Souvenirs, Inc.
ISU Stetson-Beemer
ITT Industries
IXIS Capital Markets
IXOS Software